Auto-Reassign Conversations When Teammates Are Away

Keep conversations moving when someone is out of office.

Choose how long a teammate needs to be away before reassignment kicks in, then let the system handle the rest. When a customer replies, a conversation reopens, or a new message comes in through workflows, it will not sit with someone who is unavailable.

If a customer follows up while the assigned teammate is on vacation, the conversation becomes unassigned so someone else can pick it up and respond.