You can now use customer properties to filter reports, giving you more flexibility to analyze trends across customer groups. It’s a powerful way to answer key questions about your business, compare segments, and understand where to focus your efforts.

Now available on Plus and Pro plans.

Let routing handle conversation assignments automatically so your team stays focused on customers. 

Use round robin on Plus and Pro plans to share the load and respond faster. Pro accounts can also choose load balanced routing, which considers each teammate’s current workload to keep assignments fair. ⚡

Learn more about routing.

You can now merge duplicate companies in Help Scout to keep your customer data accurate. In just a few clicks, you’ll have all their conversations, contacts, and details in one place, so your team always sees the full story.

Filter results by company or customer properties to see just what you need, right when you need it. 

Available on all plans.

🔎Learn more about search filters.

You can now use company as a workflow condition to automate tasks or prioritize conversations based on who’s reaching out. No more workarounds!

Available on Plus and Pro plans. 

Learn more about automatic workflows here.

The new GitHub app makes it easy to keep customers updated, simplify support communications, and give dev teams context from conversations, all without leaving Help Scout.

Now available on Plus and Pro plans.

Keep replies consistent without the extra steps. You can now include your Inbox’s default signature automatically, keeping every message polished and professional.

Learn how to manage Inbox signatures here. ✍️

Speed up your mobile routine with the latest update: thread order now matches desktop, updates arrive instantly, and the convo dock lets you take action without scrolling.

Notice something different? The contact profile is cleaner than ever so you can save time on every update. With properties in their own tab, it’s easier to focus on the details that matter most.

Get suggestions for better replies based on your team's previous conversations.

Approve, tweak, or skip with a click.