Automate Actions Around SLA Deadlines

Stop manually monitoring SLA targets and let workflows do the work.

Trigger workflows when a conversation is assigned to an SLA policy, approaching a breach, or has already missed a target. Send notifications, add internal notes, update conversation details, or take other actions automatically so teams can respond before issues escalate.

For example, if a conversation is nearing its first response or resolution deadline, you can notify a team lead or add an internal note that prompts follow-up before the SLA is missed.