Build SLA Views Around Customer Commitments

Go further than first replies and resolutions. Build SLA views that reflect the next layer of urgency for your team. 

Use SLA-specific filters to surface conversations that need a reply soon, are approaching resolution deadlines, or have already breached. For example, create a view for conversations due in the next hour so your team can stay ahead during busy periods, or isolate breached conversations to quickly recover.

Combine these filters with your existing views to create focused workflows that help your team prioritize the right work, at the right time, without manual sorting.

Learn more about SLAs here.