Bring Company-Wide Support Into View

If you support companies with multiple contacts, no one person has a complete view of what their company has raised with your team. A billing question might come from Finance, a product issue from an end user, and an access request from an admin, with each conversation living in a different inbox.

Customer Portal gives customers a secure website where they can see those support conversations together. You can give selected contacts visibility into their company’s support history, so they can see what colleagues have already raised, check for new responses, and understand what’s still in progress. Contacts can also view and reply to conversations they started themselves.

Customer Portal is available on Plus and Pro. Customers sign in with a six-digit verification code, with no password required. Ready to get started? Go to Manage → Customer Portal to set up access.