You can now use customer properties to filter reports, giving you more flexibility to analyze trends across customer groups. It’s a powerful way to answer key questions about your business, compare segments, and understand where to focus your efforts.

Now available on Plus and Pro plans.

You can now merge duplicate companies in Help Scout to keep your customer data accurate. In just a few clicks, you’ll have all their conversations, contacts, and details in one place, so your team always sees the full story.

Supporting customers often means supporting entire organizations, not just individuals. With company management, your team gets the full picture of every account so you can deliver faster, more thoughtful support.

See the whole account: View every contact and conversation tied to a company in one place.

Get context at a glance: Add company details to Views and report filters for quick insights.

Stay aligned as a team: Know which contacts have reached out and what’s already been discussed.

👉 Explore Company Management

Now available on Plus and Pro plans.

Reports just got smarter 🧠 You can now filter reports by company to get a clear view of what’s happening across an entire account. Understand how specific companies are engaging with your team, from conversation trends to key metrics. It’s a simple way to better measure and manage your account-level relationships.