Supporting customers often means supporting entire organizations, not just individuals. With company management, your team gets the full picture of every account so you can deliver faster, more thoughtful support.

See the whole account: View every contact and conversation tied to a company in one place.

Get context at a glance: Add company details to Views and report filters for quick insights.

Stay aligned as a team: Know which contacts have reached out and what’s already been discussed.

👉 Explore Company Management

Now available on Plus and Pro plans.

With a quick hover you can assign, change status, or snooze a conversation directly from the list view — making Inbox management quicker than ever.

Create your ideal setup once, then copy it to other Views to save time organizing columns. 🙌

New to column management? Check out this article for more info.

No need to open edit mode — now you can update contact notes right from the sidebar with a single click.

You can now add columns for Customer Properties and Custom Fields to any View on Plus and Pro plans. Bring helpful details like plan type or request type to any view, or even sort and filter columns to stay focused on the right conversations. Check out this article for more details on column management.

Now you can update contact details alongside conversations so you can stay focused on what matters most—your customer. ✏️ Click a contact’s photo to start editing.

Whether you’re dropping a 🎉 for a great reply or a 👀 to signal “I’m looking at this,” now you can keep your team in sync without extra messages. And don’t worry—they’re only visible to your team, so you won’t have to explain that 🔥 reaction to customers. Just hover over a reply, note, or draft and choose your emoji.

You can now choose which columns appear in your Inbox and arrange them in your preferred order. Add key details like tags, waiting since, last updated, and more to make the queue your own. Learn how to get started with column management.

Keep an eye on specific customers with the new company filter in Views. Plus and Pro plans can now use it to quickly surface conversations with important accounts or segments. Create or edit a View to give it a try! Learn more about Inbox Views here.

You can now filter conversations in Views by Instagram, Messenger, or AI Answers — making it easier to focus on the conversations that matter most across every channel you support.