Get suggestions for better replies based on your team's previous conversations.

Approve, tweak, or skip with a click.

Now you can add a quick note to improve the response the next time. And the time after that. And the time after that…

You now have more control over AI Answers—preview a breakdown of your Additional Sources websites and choose which pages to include and exclude as knowledge for AI Answers.

Articles in Beacon now expand when opened, giving customers more room to view images, videos, and more. When closed, the Beacon returns to its original size.

AI assist and AI summarize are now HIPAA-compliant. Start responding to customers faster with AI. Sign your BAA addendum here and we'll enable your AI features.

Want to tweak an AI draft? Now you can give AI your feedback and get a rewrite. Click the “Draft with AI” button, and either insert the draft as is or provide a prompt to improve it. Try it out in your next reply, or learn more here.