Self-Service

Now you can add a quick note to improve the response the next time. And the time after that. And the time after that…

You now have more control over AI Answers—preview a breakdown of your Additional Sources websites and choose which pages to include and exclude as knowledge for AI Answers.

Articles in Beacon now expand when opened, giving customers more room to view images, videos, and more. When closed, the Beacon returns to its original size.

Want to tweak an AI draft? Now you can give AI your feedback and get a rewrite. Click the “Draft with AI” button, and either insert the draft as is or provide a prompt to improve it. Try it out in your next reply, or learn more here.